تتزايد أهمية العملاء في السوق المتزايدة الصعوبة، ويجب أن تكون الشركات مستعدة للتعامل مع تحديات وشكاوى العملاء بشكل فعال وإيجابي. يتطلب هذا التحدي أسلوبًا إبداعيًا للتعامل مع الشكاوى والاعتراضات، بحيث يتم تحويل هذه التحديات إلى فرص لتحسين الأداء والخدمات.
Dr Zainol has been a training facilitator and management consultant to various organizations and business establishments in Malaysia and the region since 1990.
Mohd Jailani bin Mohd Nor graduated with honours degree in Mechanical Engineering from the Oklahoma State University, USA in 1984.
organizations, government agencies, local & multinationals companies in Malaysia. Conducting various ESQ leadership and character
Her career in those industries has taken her to experience countries like USA, Europe, UK and the Asia Pacific.
Years of experience in project management as commissioning engineer, commissioning manager and commissioning coordinator
Collective bargaining; payment systems; minimum wages; impact of legislative change; trade union recognition; employment contracts; arbitration